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Delivery Policy  

UK

You may select one of the following two delivery methods at the final billing page:

Standard Delivery (3-4 working days)

  • Shoes £3.48*

  • Boots £6.38*

Next Day Delivery (Available Monday to Thursday, except bank holidays) UK only

  • Shoes £6.48*
  • Boots £11.88*

* Prices may vary according to weight

IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:

Before placing your order, please note:

  • If you place your order before 12 midday, Monday to Thursday, it will be dispatched the same day.
  • Royal Mail cannot specify a particular delivery time within the 8am-3pm window.

After your order has been shipped:

  • If you need to change your delivery address after you have placed an order please inform Customer Care.
  • If you are not present to accept the delivery the driver will attempt to leave the parcel with a neighbour. A card will be posted through your door informing you of this.
  • If there is not a safe place the driver will leave a card with the details of how to collect your parcel from the depot, or how to arrange for a re-delivery.

Multiple Shipments: If your order is made up of multiple items, some items may be dispatched separately.  Please note that this will not affect the delivery charge that you have paid. Your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.

USA & CANADA

  • Standard Delivery only - approx. 4-8 working days*.
  • Cost subject to weight**

* Please note that delays can occur in customs, and these delays are beyond our control.

**The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

EUROPE

  • Standard Delivery only - approx. 4-8 working days*.
  • Cost subject to weight*
  • Please note when placing an order we advise that you select a work address rather than a residential one as our couriers only deliver between 9:00am and 5:00pm.

* The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.

AUSTRALIA, JAPAN, NEW ZEALAND, CHINA, SOUTH KOREA, TAIWAN, SINGAPORE, INDIA, BRAZIL & MEXICO

  • Standard Delivery Only - approximately 8-14 working days*
  • Cost subject to weight**

* Please note that delays can occur in customs, and these delays are beyond our control.

** The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 
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